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Order Policies
Free Shipping applies to all products
shipped to a location within the 48 contiguous states. Shipping
to all other locations will require a freight quote. Please call
1-866-869-8122.
Shipping Method
UPS or Fed Ex
Ground:
Smaller items are often delivered via UPS or Fed Ex Ground service.
Some accessories and furniture items delivered via UPS or Fed Ex
will require some assembly. Easy to follow assembly instructions
will be included.
While you need
not be home to receive a UPS delivery, you must inspect your order
and report any damage or defect within 24 - 72 hours of delivery.
Please see the section on Inspecting Your Delivery
for more information.
Motor Freight
Delivery:
Larger items including most furniture pieces will be delivered
by Motor Freight Curbside Delivery. Items shipped by this method
will be delivered to your curbside. Please note that Motor Freight
Delivery does NOT include unpacking the furniture, furniture
placement, assembly, or removal of packaging material. Some accessories
and furniture items delivered via motor freight will require some
assembly. Easy to follow assembly instructions are included.
In some cases,
curbside Motor Freight Delivery can be upgraded to include inside
delivery for an additional charge. Please contact our Customer Service
department at 866-869-8122 for more information regarding enhanced
delivery options.
Please note that,
for all Motor Freight Deliveries, you must be present to
sign for, and inspect, your order. A driver will call ahead to schedule
a delivery time window. Please see the section on Inspecting
Your Delivery for more information.
Some items in your
order may originate from different manufacturers and may ship separately.
Shipping Timeframes
Shipping timeframes
will vary with manufacturer and individual product. Estimated
shipping timeframes are given for each manufacturer. These are educated
timeframes based on our experience. We provide what should
be the longest times not the shortest. If you have a specific delivery
time frame, we should discuss this prior to order placement. Atlantic-Adirondack.com
will never promise something we don't think is possible just to
get a sale. We will do our best to expedite your order, but usually
cannot guarantee an exact delivery day.
Scheduling Delivery
Motor Freight deliveries
are made by appointment. When your furniture is ready for delivery,
the freight company will in most cases telephone you to arrange
a date and time for delivery. Deliveries are most often scheduled
between 8 AM and 5 PM Monday through Friday (your local time).
Please respond as soon as possible with a date that is best for
delivery. A re-delivery fee may be charged if no one is available
at the scheduled delivery time and a re-delivery is required. If
you choose not to schedule delivery within 5 days of the original
delivery notification call, applicable storage fees or returned
freight may apply. If motor freight delivery fails to occur during
the appointed day and rescheduling is required please call the carrier
first and inform us as well.
Please make sure
someone is at the delivery destination at the appointed time to
receive the order.
If your home is
not accessible by delivery truck (for example: a summer home in
a location snowed-in during winter months), we may have to transport
your merchandise to the nearest accessible point and it will be
your responsibility to provide pick-up and transportation to your
home.
Inspecting Your Delivery
Atlantic-Adirondack.com
offers quality products from the best brand names, and makes every
effort to ensure that these products are packaged and delivered
by the most reputable and qualified shipping companies. Despite
these precautions, the possibility does exist that your order may
arrive with minor transit damage, or, in rare instances, with a
minor manufacturing defect. Thus, it is imperative that you inspect
your order for damage before signing the freight bill!
Damaged Goods
Obvious
Damage:
If the box is clearly damaged, please remove product and
inspect immediately. If product has been damaged you should
refuse delivery. Push it back on the truck, make a note
on the bill of lading and give us a call so that we may ship a replacement.
Hidden
Damage:
If the box has some damage, or if there is any reason for
you to be at all concerned about hidden damage, please write
"PRODUCT DAMAGED" clearly on the sheet that they
ask you to sign. This simply ensures that if there is any damage,
it will be easy to take care of the problem.
When you make a
report of damage or defect to Atlantic-Adirondack.com’s Customer
Service department, we will take immediate action to remedy the
situation. Do NOT assemble or further unpack defective furniture.
All items must be packaged back into its original shipping containers
for return to Atlantic-Adirondack.com. If your order was delivered
via UPS or Motor Freight delivery, please save the original packaging
materials.
Incorrect Product Shipped
Our Customer Service
team and manufacturer reps are in constant communication to ensure
that the product you ordered is delivered to your satisfaction in
the style/size/color/finish you selected. If, upon inspection, you
discover that the incorrect product has been shipped to you, please
contact our Customer Service department immediately, to arrange
a replacement or a full refund.
Returns
Generous 30 Day
Return Policy
If you aren't absolutely
delighted with your purchase, don't worry - you won’t be stuck
with an item you cannot use or that you do not want. (Note: If your
item was damaged or defective, see our Damaged Goods section above).
We are proud to offer one of the best return policies we have seen.
You may return your purchase for any reason within 30 days of receipt
for an exchange or a refund of the purchase price excluding our
shipping and handling costs. Some of our products are offered with
free shipping, so please be aware that if you return one of these
products our actual outbound shipping costs will be deducted from
your return refund. In addition some of our items carry a restocking
fee which will be deducted from your refund should you wish to make
a return.
If you decide you
would like to return an item you must contact our Customer Service
Department within thiry (30) days of the delivery of your order
as indicated on the shipping company’s proof of delivery. Please
note that we are unable to accept returns without prior approval,
and that we will refuse delivery of unauthorized merchandise returns.
All items must be returned in original packaging and the item must
be received in new undamaged resaleable condition.
Please keep in mind that once an order has shipped, it cannot be
cancelled. If you refuse an order, it will then fall under our standard
return policy, where roundtrip shipping costs will be deducted from
your refund.
You
must keep all of the original packaging materials. You are responsible
for re-packing the items safely in their original packaging for
return. Returns are NOT accepted without original packaging.
All items must be returned in original packaging and the item must
be received in new undamaged resaleable condition. If you are returning
furniture that requires assembly, please do not assemble the furniture
unless you are able to safely disassemble it for packaging into
its original shipping containers for return to us. In addition to
the original packaging, please be careful to include all of the
accompanying manufacturer literature, instructions, hardware, and
other materials with the return shipment. Any alterations made to
the product after delivery including sanding, staining or customization
of the item in any way will be grounds for refusal of your return.
Atlantic Adirondack Company
2257 Vista Parkway #23
West Palm Beach, FL 33411
email:
sales@atlantic-adirondack.com
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